Shipping Policy

Thank you for shopping with Kokan Cashew by Vishram Dryfruits. We are committed to delivering your order in a safe, hygienic, and timely manner. Please read our shipping policy carefully before placing your order.

📦 Order Processing

All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed the next working day.
Once your order is dispatched, you will receive tracking details via email or SMS.

🚚 Delivery Time

We deliver across India using trusted courier partners. Estimated delivery timelines:

Location Type	Estimated Delivery
Metro Cities	2–4 working days
Tier 2 Cities/Towns	4–6 working days
Remote/Rural Areas	5–7 working days

Please note: Delays may occur due to weather, festivals, or courier disruptions.

🛒 Shipping Charges

Free Shipping on all prepaid orders above ₹499.
A nominal shipping fee is applicable for orders below ₹499, which will be shown at checkout.
COD (Cash on Delivery), if available, may include additional service charges.

📦 Packaging

All products are packed in food-grade, moisture-proof pouches and sealed for freshness.
Outer packaging is secured to prevent damage during transit.

📲 Order Tracking

Once shipped, you will receive a tracking link on your registered email and/or WhatsApp.
You can also track your order anytime under “My Account” > “Orders”.

📌 Shipping Restrictions

Currently, we ship only within India.
We do not deliver to P.O. boxes or army postal addresses.

⚠️ Delayed, Lost, or Damaged Shipments

In rare cases of:

Delays beyond the estimated time
Damaged parcels
Missing items

Please email us within 48 hours of delivery at:
📧 support@kokancashew.vishramdryfruits.com
Include your Order ID, and clear photos of the packaging and product for faster resolution.