Buyer Protection & 7-Day Return Policy

At Kokan Cashew by Vishram Dryfruits, your satisfaction is our top priority. We take great care to ensure our cashews reach you fresh, hygienically packed, and exactly as promised. If something isn’t right, we’re here to make it right.

✅ Our Buyer Protection Promise

We offer a 7-day return or replacement policy for the following situations:

You are covered if:

You received the wrong product or grade
The product was damaged in transit
The package was tampered with
The cashews are spoiled or expired on arrival

🔄 How to Request a Return or Replacement

If you face any of the above issues, please follow these steps:

Email us at support@kokancashew.vishramdryfruits.com within 7 days of receiving your order.
Mention your Order ID, and attach:
- Clear photos of the outer packaging
- Photos of the product showing the issue
Our team will respond within 24–48 working hours to guide you through the process.

📦 Important Conditions for Returns

Products must be unused and in original packaging.
We do not accept returns for taste preferences or if more than 20% of the product is consumed.
Returns are approved only if the issue is genuine and verified by our team.
Once approved, we may initiate pickup or ask you to return it via post (with reimbursement).

💸 Refund or Replacement Process

Refunds are processed within 5–7 working days after product inspection and approval.
You can choose between:
- Full refund to original payment method
- Replacement with the correct or fresh product